Director of First Impressions

The first impressions director is responsible for ensuring NCC provides an unparalleled first-impression experience. The director’s primary responsibility is to lead teams that will welcome people into an inviting and safe environment where they can encounter the love of God. This position is responsible for creating systems and paths for people to take steps towards greater connection and investment at NCC. The first impression director will manage metrics and drive toward key performance indicators. Candidates should have strong gift and passion for hospitality and experience leading teams. This role also coordinates and oversees all logistical/scheduling pre and post-requirements for our internal and external events and serves as point of contact for all guest speakers/artists. The first impressions director is tasked with overseeing and supporting a large number of teams that serve in critical ministry. These teams include: Hospitality, Connections, Operations, Volunteer Care, and Safety.

Principal Duties and Responsibilities

Vision and Collaboration

• Cast and carry the vision for First Impressions ministries. Craft strategic responses to harness opportunities for hospitality.
• Share larger NCC and campus values and vision with teams under your leadership.
• Serve as the liaison for the First Impressions Team to the Capital Turnaround Campus Pastor and staff. Collaborate with staff and team to ensure excellence during all NCC Experiences.
• Work with the campus pastor on areas of improvement, specific challenges, or particular opportunities unique to location.

Team Oversight and Support

• Oversee all First Impressions Teams (including Hospitality, Connections, Operations, Volunteer Care, Safety) at Capital Turnaround weekend services, for House of Prayer, and special events.
• Schedule, recruit, train and empower FI teams (including Hospitality, Connections, Operations, Volunteer Care, Safety) at Capital Turnaround.
• Lead, build, and train teams to execute all aspects of First Impressions ministry.
• Provide basic support and care to team leaders and volunteers. This includes leadership development, regular meetings or connections, and providing care.

Systems Development and Maintenance

• Implement and direct the connections process, which drive attenders to full engagement.
• Develop and maintain recruitment systems that ensure fully supported ministry teams.
• Maintain an efficient and effective system for counting and recording weekly offering and service attendance within NCC data management systems.
• Maintain a system for weekly distribution of resources and inventory at the Turnaround.
• Work with the campus pastor to plan and execute the Volunteer Summer Summit annually.
• Work with Experience Team on evaluating and improving the holistic weekend experience at the Capital Turnaround.

Hospitality and Environments

• Provide radical hospitality across all NCC events and environments.
• Establish and maintain aesthetic standards in event spaces.
• Maintain signage and aesthetic elements and implement regular updates of equipment.

Special Education/Experience Requirements:

• Bachelor’s degree in related field preferred,
• 3-5 years of relevant experience,
• Experience in leading in a group context where contextualization and consensus are critical,
• Experience managing leaders and teams.

Special Knowledge/Skills Requirements:

• Desire and passion to serve Christ in the local church.
• Cultural savvy, sensitivity and instincts appropriate for a multi-cultural church.
• Possesses a high level of initiative and efficiency.
• Desire to maximize space and an eye for seeing and improving details.
• Flexibility to plan and work on multiple projects simultaneously; effectively manages time and workload.
• Able to communicate both high-level vision and specific execution, including in a training context.
• Thinks strategically and is also able to move to system implementation and maintenance.
• Reflect Christ in your words and actions in your personal life and ministry. You will be looked up to as you model the Christian faith, and the way you live your life should reflect the Gospel (Living lives of holiness, purity, and free from addictions).
• In agreement with the NCC Leadership Covenant, Core Convictions, and Manifesto.
• Able to clear a background check.

Qualified candidates should send their cover letter and resume to [email protected]. Please share with us in your cover letter how your faith journey interfaces with your personal and professional life. We ask you to include your name and the position for which you are applying in the subject line of the email. NCC is committed to creating a diverse environment and welcomes your application.

Please note: We are grateful for the number of applications we receive, and therefore are not able to reply to each interested job seeker. If selected for consideration, you will be contacted by a member of our team to discuss our recruitment process.